If the hair removal result is not seen after 6 weeks (following the treatment schedule). A "60 days money back guarantee" is applicable, provided that the user has kept it for at least 40 days, no more than 60 days.

Upon application of "60 days Money back guarantee", users are required to email us ([email protected]) the following:

Name, contact number, proof of purchase and date of item received.

Reason for applying money back guaranteed.

Attach photos of treatment progress in the email where hair condition of pre-shave + pre- treatment with Velvet by Elektra device on the side where both subjects are clearly shown. Photo titled as "Before using Velvet by Elektra".

Photos of subsequent hair conditions have to be 2 weeks apart which totaled to 3 photos over the span of 10 treatments (2 treatments per week in the first 4 weeks, 1 session each on 5th and 6th week). All the photos of hair condition pre-shave and pre-treatment have to be clearly seen with Velvet by Elektra device in the picture to be able to tell whether there's change and reduction in hair growth. (Privacy & confidentiality of users will be protected)

Valid date and timestamp of the photos are required to prove that user's have followed through with the recommended frequency of usage. We recommend using 3rd party apps to insert timestamps when capturing photos.