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60-Days Money Back Guarantee
60-Day Money Back Guarantee
We are proud of our product and we wish to communicate effectively and clearly to our users regarding the knowledge and tips on achieving long lasting hair removal. Hence, we advise every user to track their Velvet by Elektra IPL hair removal progress with photos and follow the recommended frequency of treatment. You are welcome to DM us on our Instagram @elektraintimates or email us at [email protected] to ask questions on hair removal treatment with Elektra.
If the hair removal result is not seen after 6 weeks (following the treatment schedule). A "60 days money back guarantee" is applicable, provided that the user has kept it for at least 40 days, no more than 60 days.
Upon application of "60 days Money back guarantee", users are required to email us ([email protected]) the following:
Name, contact number, proof of purchase and date of item received.
Reason for applying money back guaranteed.
Attach photos of treatment progress in the email where hair condition of pre-shave + pre- treatment with Velvet by Elektra device on the side where both subjects are clearly shown. Photo titled as "Before using Velvet by Elektra".
Photos of subsequent hair conditions have to be 2 weeks apart which totaled to 3 photos over the span of 10 treatments (2 treatments per week in the first 4 weeks, 1 session each on 5th and 6th week). All the photos of hair condition pre-shave and pre-treatment have to be clearly seen with Velvet by Elektra device in the picture to be able to tell whether there's change and reduction in hair growth. (Privacy & confidentiality of users will be protected)
Valid date and timestamp of the photos are required to prove that user's have followed through with the recommended frequency of usage. We recommend using 3rd party apps to insert timestamps when capturing photos.
60-day Money-Back Guarantee is only applicable for Velvet by Elektra IPL Hair Removal device. Faulty devices are not subjected to "60 Days Money-Back Guarantee" but 1 year warranty. Man-induced damage on devices is not subjected to "60 Days Money back guarantee" or 1 year warranty. Please refer to the Warranty section.
We will review your application and reply to you with an approval email together with the mailing address. Once the item is returned in good condition (original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment) within 7 calendar days of the return approval date, your refund will be issued in full minus the amount of shipping and handling fees, within 7 business days. Users have to bear the postage for returning the items to Elektra.
If the application does not meet our return criteria, it will not be approved for a Money-Back Guarantee. No refunds will be offered under any circumstances if you fail to comply with all terms and conditions applicable. Any product returned to us without prior approval will be considered an unauthorized return, and you will not receive a refund for the product and we will not ship the product back to you.
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