We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected]
Damages and issues
Please record an unboxing video and inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The unboxing video is necessary as proof for exchange or refund claim (please record it in clear lighting). The unboxing video should show the damaged parts and packing slip existing outside of the package. If you find some defects on the product you received, you may return it to us as long as you purchased it from our website (www.elektraintimates.com) or our official account on Shopee and Tokopedia. Also, if we send you a different product from your order, you can also exchange it to us. We're sorry but we can't accept any exchange or refund claim if you don't have the video or the video you have is edited/paused. Email us the unboxing video and pictures of the products with your Order ID number to [email protected] with subjects: "EXCHANGE" no more than 7 days from the receipt date. Then, send us the product that you want to exchange to the address that you will received on the email. Used product cannot be returned or exchanged.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
© Elektra 2023. All Rights Reserved