The 1 year limited warranty begins on the date of purchase and expires one year later. The limited warranty period is not extended by any time period during which the VELVET BY ELEKTRA device (or any parts thereof) is in for repair, or if it is replaced by ELEKTRA (the “Company”), during the warranty period. Proof of purchase is required for all warranty claims.

If the device has been connected to a power socket, but not operating, or if the adapter fails to power the handpiece, send an email to [email protected]

If, upon inspection by the Company, the VELVET BY ELEKTRA device is found to have a manufacturing defect, the Company will, at its sole discretion, either repair or replace your VELVET BY ELEKTRA device. In particular, if the Company confirms a defect covered by this 1 year limited warranty, the Company will, at its sole and exclusive discretion, either: (i) replace your VELVET BY ELEKTRA device at no charge with a new VELVET BY ELEKTRA device, either the same as or similar to the model you purchased; or (ii) replace the VELVET BY ELEKTRA device with a refurbished device that is the same as or similar to the model you purchased. If the Company does not find a manufacturing defect in the device that is covered by this 1 year limited warranty, or if we find the device is not defective, the Company will advise you of its findings and (i) return your VELVET BY ELEKTRA device utilizing standard shipping methods at the purchaser’s expense; or (ii) dispose of the device at the purchaser’s request or if return shipping is not authorized by the purchaser within ten (10) days after informing you that the Company did not find any defects or that any defects found are not covered by the 1 year limited warranty.

All Limited Warranty services must be authorized and performed by the Company, or an authorized service provider. Unauthorized service of the device voids all warranties. Use of the VELVET BY ELEKTRA device with adapters other than those supplied by the Company may damage the product. Damage caused by the use of adapters not supplied by the Company may void this limited warranty.

This limited warranty does not cover damage, defects, or failure caused by abuse or misuse; improper care; impact or insertion of foreign objects; vandalism; improper storage; unauthorized or incorrectly performed maintenance or repair; application of harmful chemicals or liquids; force majeure, fire, or water; abrasives; purchaser’s negligence; failure to follow manufacturer’s instructions; use in combination with adapters and/or equipment other than those provided by the Company; use in any manner or for any condition other than that for which the product is labeled; normal wear and tear; alteration; overuse; professional use; or commercial use.

Unless modified in a writing signed by both parties, these warranty terms, conditions and limitations are understood to be the complete and exclusive agreement between the parties, superseding all prior agreements and representations, oral or written, and all other communications between the parties relating to the subject matter of these warranty terms. No employee of the Company or any other party (including without limitation distributors, dealers, and retailers) is authorized to make any warranty in addition to the warranty made herein.

To the extent any term in this limited warranty violates the law or jurisdiction, all other terms of the 1 year limited warranty remain in effect.