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We are proud of our product and we wish to communicate effectively and clearly to our users regarding the knowledge and tips on achieving long lasting hair removal. Hence, we advise every user to track their Velvet by Elektra IPL hair removal progress with photos and follow the recommended frequency of treatment. You are welcome to DM us on our Instagram @elektraintimates or email us at firstname.lastname@example.org to ask questions on hair removal treatment with Elektra.
60-day Money-Back Guarantee is only applicable for Velvet by Elektra IPL Hair Removal device. Faulty devices are not subjected to "60 Days Money-Back Guarantee" but 1 year warranty. Man-induced damage on devices is not subjected to "60 Days Money back guarantee" or 1 year warranty. Please refer to the Warranty section.
We will review your application and reply to you with an approval email together with the mailing address. Once the item is returned in good condition (original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment) within 7 calendar days of the return approval date, your refund will be issued in full minus the amount of shipping and handling fees, within 7 business days. Users have to bear the postage for returning the items to Elektra.
If the application does not meet our return criteria, it will not be approved for a Money-Back Guarantee. No refunds will be offered under any circumstances if you fail to comply with all terms and conditions applicable. Any product returned to us without prior approval will be considered an unauthorized return, and you will not receive a refund for the product and we will not ship the product back to you.